Return Policy
Madhurya Exchange Policy
At Madhurya, we strive to offer you the finest quality products. However, if you encounter any manufacturing defect or receive an incorrect item, we are here to facilitate your exchange request.
Exchange Request: Please submit your exchange request within 24 hours of receiving your package by sending an email to contactus@madhurya.com. Once we acknowledge your request, kindly send back the product within 7 days from the date of receipt.
Return Condition: Products should be returned in their original, unused condition with all bills and tags intact, packed in the original packaging.
Steps for Exchange:
Credit Note: If you can't find an immediate alternative, we will issue a credit note equivalent to the exchanged item's value. This note can be used for future purchases within 90 days from the issue date.
Exceptions:
At Madhurya, we strive to offer you the finest quality products. However, if you encounter any manufacturing defect or receive an incorrect item, we are here to facilitate your exchange request.
Exchange Request: Please submit your exchange request within 24 hours of receiving your package by sending an email to contactus@madhurya.com. Once we acknowledge your request, kindly send back the product within 7 days from the date of receipt.
Return Condition: Products should be returned in their original, unused condition with all bills and tags intact, packed in the original packaging.
Steps for Exchange:
- Send your exchange request to contactus@madhurya.com.
- Upon acknowledgement, mail your item in its original packaging to: Madhurya, VVMVP campus, 21st km Kanakapura Road, Udayapura-560082, Bangalore, Karnataka.
Credit Note: If you can't find an immediate alternative, we will issue a credit note equivalent to the exchanged item's value. This note can be used for future purchases within 90 days from the issue date.
Exceptions:
- Sarees with detached blouses, tassels, or falls stitched - either by you or by us on your behalf - and customized orders are not eligible for exchange.
- We regret that order cancellations are not permitted. However, you can exchange products as per our policy.
- Please note that customers will be responsible for any applicable customs and duties for both the returned shipment and the exchanged items.